Effective Date: July 2020
This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website or use our services. We are committed to protecting your privacy and complying with internationally recognized data protection standards and applicable laws.
By accessing or using this website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and handling of your information as described herein.
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Information We Collect
We may collect the following types of information when you visit or interact with our website:
- Personal Information: Name, email, phone number, postal address, and any other details you provide when placing an order or submitting forms.
- Account Information: Username, hashed password, and your order history or saved preferences (if you create an account).
- Order Information: Items purchased, order totals, shipping methods, and delivery status.
- Billing & Shipping Information: Billing and shipping addresses for order fulfillment.
- Payment Information: While we do not store full credit card numbers, we may collect transaction metadata like the last 4 digits, payment method, and transaction ID.
- Customer Support Data: Communications via contact forms, email, or support chats.
- Technical Information: IP address, browser, device type, OS, and similar data gathered via logs for security and performance.
- Cookies and Tracking Technologies: We use cookies and similar tools to collect information on how you browse and use our website.
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How We Use Your Information
Legal Basis for Processing
We process personal data based on one or more of the following: your consent, the need to perform a contract, legal compliance, or legitimate business interests.
Uses include:
- Processing and fulfilling orders.
- Communicating with you and responding to inquiries.
- Managing user accounts, including preferences and order history.
- Improving and personalizing the user experience.
- Sending order updates and service-related notices.
- Sending marketing content with your consent.
- Detecting and preventing fraud or illegal activity.
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Sharing Your Information
We do not sell your personal data. However, we may share your information with trusted third parties to help us operate effectively:
- Payment Processors: For secure payment processing.
- Shipping Partners: To deliver your purchases.
- Service Providers: Including IT support, web hosting, and customer service tools.
- Legal Disclosures: If required to comply with legal obligations.
- Analytics & Tools: We may use platforms like Google Analytics and others to understand website use. These tools may collect data via cookies or similar technologies.
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Secure Payments
We do not store full credit card numbers or sensitive payment data on our servers. Payments are processed through secure third-party gateways compliant with PCI-DSS standards.
Refer to your payment provider’s privacy policy for specific information about how your data is handled.
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Your Rights
Your rights may vary depending on your country or region, but generally include the ability to:
- Access, correct, or delete your personal information.
- Withdraw consent for data processing.
- Restrict or object to certain data uses.
- Request a copy of your data in a portable format.
- Opt out of marketing communications.
To exercise these rights, contact us using the method provided on our website.
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Data Security
We use appropriate technical and organizational security measures—such as encryption, access control, and secure servers—to protect your personal data from unauthorized access or misuse.
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Data Retention
We retain your personal data only as long as necessary for purposes such as fulfilling orders, complying with legal obligations, and supporting customer service. Once data is no longer needed, we securely delete or anonymize it.
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Children’s Privacy
Our website is not intended for children under 13 (or the minimum legal age in your jurisdiction). We do not knowingly collect personal information from children. If we learn that a child has submitted data, we will promptly delete it.
For age-restricted products (e.g., alcohol, supplements), we may require age verification where applicable.
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International Data Transfers
Your data may be transferred to other countries where our service providers or teams operate. Although these countries may have different data laws, we take appropriate safeguards to ensure your information is protected in accordance with this policy.
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Changes to This Privacy Policy
We may update this policy as needed to reflect changes in laws, our services, or data practices. We will revise the ‘Effective Date’ and post changes on this page. Please review this page periodically for updates.
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Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us through the communication channel provided on our website.
